Customer Account Associate - Credit and Collections Examination

January 24, 2026

Other Jobs To Apply

CIVIL SERVICE COMMISSION ANNOUNCEMENT # 2026-002 CSAPPROVED C.S.C. MEETING MINUTES 1/9/2026 CUSTOMER ACCOUNT ASSOCIATE – CREDIT & COLLECTIONS (OPEN) FILING OF APPLICATION:Application must be made electronically through the City of Cleveland’s web site:<a href="http://www.governmentjobs.com/careers/cleveland" data-uw-rm-brl="PR" data-uw-original-href="http://www.governmentjobs.com/careers/cleveland" aria-label="www.governmentjobs.com/careers/cleveland" data-uw-rm-empty-ctrl="">www.governmentjobs.com/careers/cleveland</a> THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON FRIDAY, JANUARY 16, 2026 UNTIL 11:59 P.M. ON THURSDAY, JANUARY 29, 2026. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 P.M. ON THURSDAY, JANUARY 29, 2026. SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $16.65 - $23.09 per hour. EXAMINATION INFORMATION WRITTEN EXAMINATION: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification. (100% of final grade} TYPING TEST: Those who type 25 WPM or more with an 80% or better accuracy, will take the written exam. (PASS or FAIL)DUTIES Under general supervision, performs tasks associated with customer transfers of deeds, changes of ownership/final bill payments, account analyses of delinquent accounts for collections, and lien purposes. Assists in person or via telephone with customer-requested resolutions. Responds to status requests and final paid statements. Prepares correspondence. Maintains active files on bankruptcy accounts. Assists in the preparation of legal filings and bankruptcy claims. Processes adjustments, requests, and special or duplicate bills. Performs quality audits on accounts. Calculates surety deposits. Researches and compiles customer account histories. Attends court proceedings as necessary. Reads and interprets complex data for informational and adjustment purposes. Handles a high volume of customer interactions by telephone and in person utilizing Public Utilities' customer information systems. Searches Public Access Electronic Court Records and other utility databases. Negotiates payment plans. May be temporarily assigned to perform call center duties during peak call periods, special project support, or as mandated by business needs. Performs other job-related duties as required.MINIMUM QUALIFICATIONS Associate’s Degree in Accounting, Business, or a related field from an accredited college or university required. Two years of full-time paid experience in commercial or utility collections working with bankruptcy accounts (i.e.: filing motions of stays; acting as liaison with the courts representing the company’s interest) OR two years of full-time paid experience in an active collections environment working with delinquent accounts/customers for payment, cold calling, utility disconnections, and general call center. (Substitution: Two years of experience may be substituted for each year of education lacking.) Must have excellent analytical skills as well as oral and written communications skills and an intermediate skill level using Microsoft Office Suite. Must be able to type at a speed of 25 words per minute with 80% accuracy.NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated. RESIDENCY CREDIT In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following: • A signed and notarized Residency Affidavit available on the City’s website here: <a href="https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf" data-uw-pdf-br="2" data-uw-pdf-doc="">https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf</a> VETERANS’ PREFERENCE Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service connected disability. NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service. We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion. The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Back to blog

Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER